Help Center
Frequently Asked Questions
Find quick answers to frequently asked questions about our experiences, services, and processes. If you need anything else, our team will be happy to assist you personally.
Is it necessary to pay port taxes?
Yes. Port taxes are mandatory and their amount can vary depending on the route, vessel, and maritime authority. We will inform you of the exact amount before departure.
How long does the experience last?
The duration depends on the service booked. Generally, experiences last between half a day and a full day. All details are specified at the time of booking.
What does the service include?
Each experience includes everything listed in its description: transportation, guide, drinks, lunch, or other benefits depending on the chosen plan. All details are clearly explained before you confirm.
Are the experiences private or shared?
We offer both options. You can choose private experiences for greater exclusivity or shared services if you prefer.
Can the tour or itinerary be customized?
Yes. We design tailor-made experiences, adapted to your preferences, schedules, and interests.
How far in advance should I book?
We recommend booking at least 24 to 72 hours in advance. For private services or during peak season, we suggest booking further in advance.
What happens if the weather is unfavorable?
Safety is our priority. In case of adverse weather conditions, the experience will be rescheduled or an alternative solution will be offered.
Are there any age or health restrictions?
Some activities may have restrictions. We will inform you in advance to ensure a safe and comfortable experience.
